National loans weigh on peak in ACCC complaints over faulty caravans

Over the past five years, the Australian Competition and Consumer Commission (ACCC) has received an impressive 1,300 complaints from unhappy customers about faulty trailers. The ACCC reports that common complaints include retailers selling new trailers that don’t meet consumer warranties and defects resulting in disputes between manufacturers and retailers over who is responsible for the cost of repairs.

National Loans explains that earlier this month, the ACCC launched separate surveys for new caravan buyers and retailers to understand “possible consumer law issues” in the industry. The information gathered from these surveys is intended to inform ACCC of “possible enforcement actions”.

The buyer survey focuses on the sales process and caravan faults. If there were any issues, the investigation aims to find out if the homeowners were able to resolve the issues under warranty or consumer warranties.

The retailer survey focuses on disputes with customers regarding consumer warranties and guarantees and disputes between retailers and manufacturers.

As a leading supplier of caravan financing, National Loans urges customers who have encountered problems with their new trailers to contact ACCC.

National Loans advises its customers to do thorough research and perform due diligence when purchasing a trailer, whether they are purchasing a new or used RV.

Making it easy to buy a caravan or motorhome, National Loans financial experts guarantee customers a low rate from their wide range of lenders. Whatever style of financing customers seek, National Loans strives to find approval quickly and on the most favorable terms.

For a trailer loan, boat loan, or other asset financing, contact National Loans.

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SOURCE National Loans


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